Privacy Policy

1. Introduction

Steamline Industries Limited (“Steamline”, “we”, “us”, “our”) owns and operates the website www.steamlineind.com and its related digital platforms (the “Website”). This Privacy Policy explains how we collect, use, store, disclose and otherwise process the personal data of visitors, prospective and existing customers, business partners, vendors and other individuals who interact with us through the Website, by email, telephone, trade events/exhibitions, or otherwise.

This Privacy Policy also describes the rights available to you in relation to your personal data. We are committed to protecting the personal data of our customers, vendors, business partners and website visitors in accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023, and, where relevant to our international customers, other applicable data protection laws such as the EU General Data Protection Regulation (GDPR).

By accessing or using our Website, or by otherwise providing us with your information (for example, through a quote request, catalog-download request, or enquiry form), you confirm that you have read, understood and agreed to the practices described in this Privacy Policy.

2. Information We Collect

How we collect information:

Directly from you, when you submit a “Get a Quote” enquiry, request our product catalog or technical resources, upload a drawing/datasheet, contact us via our website forms, email or telephone, or interact with our chat/WhatsApp assistant.
When you visit our offices, manufacturing facility, or attend exhibitions, trade fairs or events at which we participate (such as Tube Düsseldorf, India Energy Week or Stainless Steel World).
Automatically, through cookies and similar technologies, when you browse our Website (see our Cookie Policy above).
From third parties, such as business partners, freight/logistics partners, or service providers, where necessary to fulfil your enquiry or order and with appropriate safeguards.

Categories of information we may process about you:

Identity and contact details such as your name, company name, job title, email address, postal address and telephone number.
Enquiry and transaction details such as the products or specifications you are enquiring about, quotation requests, uploaded drawings/datasheets, purchase orders and related correspondence.
Technical and usage data such as IP address, device/browser type, and browsing behaviour on our Website, collected through cookies, web beacons and similar technologies.
Communications data records of your interactions with us via email, our website forms, telephone or our chat/WhatsApp assistant.

3. How We Use Your Information

We process your personal data for the following legitimate business purposes, including but not limited to:

Responding to quotation requests and enquiries, and providing information about our stainless steel pipes, tubes, U-tubes and related products and services.
Processing and fulfilling requests for our product catalog and other technical resources.
Managing and improving our Website, including monitoring performance and content relevance.
Communicating with you about our products, certifications, exhibitions/events, and industry updates, where you have consented to receive such communications.
Conducting market research aimed at improving our products and services.
Complying with applicable laws, regulations, court orders or requests from government or regulatory authorities.
Establishing, exercising or defending legal claims, and obtaining professional advice in relation to such claims.
Maintaining the security of our premises and manufacturing facility, including through CCTV/video surveillance where applicable.

4. Legal Basis for Processing

Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw it at any time by contacting us using the details in Section 15. Withdrawal will not affect the lawfulness of processing carried out before withdrawal, nor our ability to continue processing your data where another legal basis applies.
Legitimate Interests: We process certain data for our legitimate business interests, or those of our affiliates and partners for example, responding to enquiries, improving the Website, and preventing fraud or security incidents provided such interests are not overridden by your rights.
Performance of a Contract: Where processing is necessary to perform a contract with you (or to take steps at your request before entering into a contract), such as fulfilling a purchase order or quotation.
Legal Obligation: Where we are required to process your personal data to comply with an applicable law, regulation, or a court or regulatory order.

5. Children's Data

Our Website and services are intended for business and industrial use and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without appropriate consent, please contact us using the details in Section 15 so that we can take appropriate action.

6. Recipients of Your Data

Your personal data is accessible only to a limited number of recipients, on a need-to-know basis, including:

Within our organisation: employees and personnel who require access to respond to your enquiries or fulfil your order, in line with our internal access-control policies.
Service providers and business partners: such as IT, website hosting, analytics, courier/logistics and communication service providers, who process personal data on our behalf and under contractual confidentiality and security obligations.
Authorities: government, regulatory or law-enforcement authorities, where disclosure is required or permitted by applicable law, regulation, legal process, or audit.
Business transfers: in the event of a merger, acquisition, restructuring, or sale of business assets, personal data may be transferred to the relevant party, subject to appropriate confidentiality safeguards.

7. International Data Transfers

As Steamline exports its products to customers across Europe, North America, South America, Africa, the Middle East and Asia, your personal data may be transferred to, and processed in, countries outside your country of residence, including India where our servers and offices are located. Where such transfers occur, we take reasonable steps to ensure that your personal data continues to be protected in accordance with this Privacy Policy and applicable data protection laws.

8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Where retention periods are prescribed by applicable law, we will retain personal data for the required period, after which it will be securely deleted or anonymised.

9. Data Security

We take the security of your personal data seriously and have implemented reasonable technical and organisational measures designed to protect it from unauthorised access, loss, misuse or alteration. Where we engage third-party service providers to process personal data on our behalf, we require them to maintain confidentiality and security standards consistent with this Policy. If you believe your personal data has been compromised, please contact us immediately using the details in Section 15.

10. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

The right to access personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your personal data, subject to applicable legal requirements.
The right to restrict or object to certain processing of your personal data.
The right to request that your data be transferred to a third party, where technically feasible.
The right to withdraw consent at any time, where processing is based on consent.
The right to grievance redressal in relation to the processing of your personal data.

To exercise any of these rights, please contact us using the details in Section 15. We will respond to your request without undue delay, and in any event within the timelines prescribed by applicable law.

11. Third-Party Websites

Our Website may contain links to third-party websites, including social media platforms (LinkedIn, Instagram, YouTube), industry publications, or partner sites. We do not control these third-party sites, and this Privacy Policy does not apply to any information you provide to them. We encourage you to review the privacy policies of any third-party websites you visit.

12. Cookies

We use cookies and similar technologies to understand how you use our Website and to improve its performance and content. Please refer to our Cookie Policy above for further details.

13. Social Media

We maintain official pages on LinkedIn, Instagram and YouTube to share company updates, product information, certifications and event participation. We may monitor public comments and posts on these channels to improve our products and services. Please avoid sharing confidential, financial or sensitive personal information through public social media channels; we are not responsible for content posted on these platforms other than content published by our authorised personnel.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any updated version will be posted on our Website with a revised “Last Updated” date. We encourage you to review this page periodically. If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force.

15. Grievance Officer / Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, or wish to raise a grievance, please contact us at:

Steamline Industries Limited
Email: sales@steamlineind.com
Phone: +91-22-4099 9700 / +91-22-4099 9777
Corporate Office: 901-904, Jagdamba Commercial Complex A2, Link Road, Near Movie Time Theater, Malad (W), Mumbai – 400 064, India
Manufacturing Unit: Survey No. 265 Paiki, 3,4,8,12,13, Village – Nananpur, Taluka – Prantij, District – Sabarkantha, Gujarat – 383210, India

You are also entitled to lodge a complaint with a competent data protection authority in your jurisdiction, where applicable.

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